High Quality Customer Service: Implement and Scale (2)

Written By Christiano Ferraro - July 07 2015

…In part 1, we left off with large companies feeling concerned about staff and cost. Let's strategize an implementation that takes into account scalability with a conservative investment.

The key factors that generate effective change in customer service:

Customer Service Quality: The Cost of Automation (1)

Written By Christiano Ferraro - June 14 2015

We all hear, see and strive for automation in business. Whether a prescheduled email-drip campaign generating top of mind awareness, a programmed e-commerce solution selling and taking payments, or the helpful IVR to direct customers to the right department, currently companies, small and large alike, consciously choose to reduce business costs by reducing human interaction.

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High Quality Customer Service: Implement and Scale (2)

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Customer Service Quality: The Cost of Automation (1)

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High Quality Customer Service: Implement and Scale (2)

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Customer Service Quality: The Cost of Automation (1)

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