Customer Retention Loyalty: SaaS - Time as a Currency (Part 3):
So you got them to click on the big green free button – congrats! Home free right? Not quite. They don’t depend on your offering yet. Without dependency, why would they pay? Here the real work begins….getting them to USE the tool.
Regardless of the digital service you offer, whether it is an app, software or any other digital offering, they are all built around the same value proposition – convenience:
- Reducing time spent
- Facilitating integration
- Increasing accessibility to content etc