Call Volume, Call Centers and Boulders

Written By Christiano Ferraro - January 31 2016

Perspective on how to lower call volume sustainably and affordably. By understanding customer behavior we drive appropriate action.

We all remember dreading making that call to fix something over the phone. From dialing, then speaking to an automated system machine, then waiting "on hold" for an undetermined amount of time listening to irritating recorded music, finally we...

High Quality Customer Service: Implement and Scale (2)

Written By Christiano Ferraro - July 07 2015

…In part 1, we left off with large companies feeling concerned about staff and cost. Let's strategize an implementation that takes into account scalability with a conservative investment.

The key factors that generate effective change in customer service:

Beyond Industry

Date

Written By

Comments

Call Volume, Call Centers and Boulders

Date

Written By

Comments

High Quality Customer Service: Implement and Scale (2)

Recent Articles

Tags

Beyond Industry

Date

Written By

Comments

Call Volume, Call Centers and Boulders

Date

Written By

Comments

High Quality Customer Service: Implement and Scale (2)

Subscribe to our blog:

Recent Articles

Tags